Website Terms & Conditions
Developed: 13 Feb 2026
Purpose
These Terms and Conditions govern the use of the Vivability Limited website (“the website”). By accessing or using this website, you agree to comply with these Terms and Conditions.
This website is operated by Vivability Limited, a disability service provider delivering supports and services in accordance with applicable Australian legislation, the NDIS Practice Standards, and relevant safeguarding frameworks.
If you do not agree with these Terms and Conditions, you must discontinue use of the Website.
Definitions
Organisation/We/Us/Our: refers to Vivability Limited.
User/You: refers to any individual accessing the website.
Website: refers to all pages, content, forms, portals, and embedded applications hosted under the organisation’s domain.
Embedded Forms: refers to online forms hosted internally or via secure third‑party platforms.
Referral Information: refers to personal, health, disability, service, or support information submitted through referral pathways.
Website Content
All information provided on this Website is published in good faith and for general information purposes only. While we aim to ensure accuracy and currency:
- Content may be updated or changed without notice.
- Information does not constitute clinical, therapeutic, legal, or financial advice.
- Users should seek professional advice relevant to their individual circumstances.
Accessibility Commitment
As a disability service provider, we are committed to digital accessibility and inclusive design. We aim to ensure the Website is usable for people with disability, including compatibility with assistive technologies.
If you experience accessibility barriers, please contact us at:
Privacy and Data Collection
Your privacy is important to us. Use of this Website is also governed by our Privacy Policy and Cookies Policy (available on our website), which explain how personal information is collected, stored, and managed in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Cookies
This Website uses cookies and similar tracking technologies to enhance user experience and monitor Website performance. Details are outlined in our separate Cookies Policy.
Embedded Forms and Information Submission
This Website includes embeddable forms which users may choose to complete, including service enquiries, intake and referral forms, contact requests, feedback submissions, and registrations.
Submission is voluntary. By submitting a form, you consent to the collection and use of information for its stated purpose.
Information collected may include:
- Name and contact details
- Participant and disability information
- Health or allied health information
- Guardian/nominee details
- Referral source information
- Risk or safeguarding information
Information submitted via our website may be used to:
- Respond to enquiries
- Assess service suitability
- Facilitate referrals
- Deliver and improve services
All information and its use is governed by our Privacy Policy.
Third‑Party Form Platforms
Some embedded forms may be hosted on secure external platforms. While we take reasonable steps to ensure providers meet privacy and security standards, these platforms operate under their own privacy frameworks.
External Links
This Website may contain links to external websites including partner organisations, community resources, and government agencies. Vivability Limited does not control or endorse third-party content unless explicitly stated otherwise. Users accessing third-party content do so at their own risk.
Information Security
We implement reasonable safeguards to protect website data, including secure hosting environments, Secure Socket Layer (SSL) encryption, access controls and secure form transmission protocols.
Intellectual Property
All Website content is the property of Vivability Limited, unless otherwise stated and may not be reproduced without written permission. This includes:
- Text and publications
- Logos and branding
- Policies and frameworks
- Images and multimedia
- Service models and program descriptions
Acceptable Use
By accessing this website, users agree not to use the website for unlawful purposes, attempt unauthorised access, transmit malicious code, submit false information or interfere with website functionality.
Service Information Disclaimer
Service descriptions and/or depictions found on this website are indicative only. Actual service provision for participants is subject to referral and intake processes, funding allocations, workforce capacity, geographic coverage and other capacity considerations as determined by Vivability Limited.
Limitation of Liability
To the fullest extent permitted by law, Vivability Limited is not liable for loss or damage arising from Website use, including reliance on website information, service interruptions or technical faults, third-party platform failures and external link content.
Safeguarding and Duty of Care
Where submitted information raises safeguarding concerns, Vivability Limited may escalate matters in line with mandatory reporting and duty of care obligations as outlined in our Privacy Policy.
Changes to Terms
Vivability Limited may update these Terms and Conditions periodically. Updated versions will be published on our website.
Governing Law
These Terms and Conditions are governed by the relevant laws of New South Wales, Australia.
Contact Information
Vivability Limited welcomes your comments regarding these Terms and Conditions. If you believe that Vivability Limited has not adhered to these terms, please contact us at info@vivability.org.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.